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Last updated: December 2024

Legal Notice

1. Publisher

Company: D&T ANDROID FUTURE
Owner: Dahmane Tarek
SIREN: 933 327 363
Address: 16 Place des Quinconces, 33000 Bordeaux, France
Email: contact@queueswap.com

2. Hosting

Website:
Netlify, Inc.
2325 3rd Street, Suite 296
San Francisco, California 94107
United States

Mobile app & data:
Google Cloud Platform / Firebase
Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
United States

3. Intellectual Property

All content on this website and the Queue Swap application, including texts, images, graphics, logos, icons, sounds and software, is the exclusive property of Queue Swap, except for trademarks, logos or content belonging to other partner companies or authors.

Any reproduction, representation, modification, publication or adaptation of any part of the site or application, by any means, is prohibited without prior written authorization from Queue Swap.

Privacy Policy

1. Introduction

Queue Swap is committed to protecting the privacy of its users. This policy explains how we collect, use and protect your personal data in accordance with the General Data Protection Regulation (GDPR).

2. Data Collected

2.1 Registration Data

  • Email address
  • Username
  • Password (encrypted)
  • Profile picture (optional)

2.2 Geolocation Data

We collect your geographic location only when you actively use the application to find nearby queues. You can disable this feature in your device settings.

2.3 Transaction Data

  • Exchange history
  • Transaction amounts
  • Payment information (managed by Stripe — we do not store your banking details)

2.4 Technical Data

  • IP address
  • Device type and operating system
  • Unique device identifier
  • Connection logs

3. Use of Data

Your data is used to:

  • Provide and improve our services
  • Facilitate exchanges between users
  • Process payments securely
  • Send you important notifications
  • Prevent fraud and ensure security
  • Comply with our legal obligations
  • Analyze app usage to improve it

4. Data Sharing

We never sell your personal data. We share it only with:

  • Stripe: for secure payment processing
  • Firebase/Google Cloud: for hosting and backend services
  • Legal authorities: if required by law

5. Your Rights

Under GDPR, you have the following rights:

  • Right of access: obtain a copy of your data
  • Right of rectification: correct inaccurate data
  • Right to erasure: request deletion of your data
  • Right to portability: receive your data in a usable format
  • Right to object: object to the processing of your data
  • Right to restriction: limit the processing of your data

To exercise these rights, contact us at: contact@queueswap.com

6. Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, modification, disclosure or destruction, including:

  • Encryption of sensitive data (SSL/TLS)
  • Secure authentication
  • Regular monitoring and audits
  • Limited employee access to data

7. Data Retention

  • Account data: as long as your account is active
  • Transaction data: 5 years (legal obligation)
  • Technical logs: 12 months maximum

8. International Transfers

Your data may be transferred to and processed in countries outside the European Union, including the United States (Firebase, Stripe). These transfers are governed by appropriate safeguards compliant with GDPR.

9. Policy Changes

We reserve the right to modify this privacy policy. Any changes will be communicated via the application and will take effect immediately.

Terms of Use

ARTICLE 1 - DEFINITIONS

  • "Application": the QueueSwap mobile app available on iOS and Android
  • "User": any individual or legal entity using the Application
  • "Seller": user offering their spot in a queue
  • "Buyer": user wishing to acquire a spot in a queue
  • "Transaction": commercial exchange between a Seller and a Buyer
  • "Platform": all services provided by QueueSwap

ARTICLE 2 - PURPOSE

These Terms govern the use of the QueueSwap Application and all associated services. QueueSwap aims to connect users wishing to exchange queue spots for financial consideration. QueueSwap acts as a technical intermediary and does not directly participate in transactions between users.

ARTICLE 3 - ACCEPTANCE

Using the Application implies full acceptance of these Terms. If you do not accept these Terms, you must immediately stop using the Application. QueueSwap reserves the right to modify these Terms at any time. Changes will take effect upon publication on the Application.

ARTICLE 4 - ACCESS AND REGISTRATION

Access to the Application is restricted to persons aged at least 18 years, or minors with the express authorization of their legal representatives. Registration requires creating a user account with accurate, complete and up-to-date information. Each user may only create one account. Creating multiple accounts is strictly prohibited and will result in immediate suspension of all accounts concerned.

ARTICLE 5 - INTELLECTUAL PROPERTY

The Application, its source code, software architecture, algorithms, design, databases, trademarks and all its elements are the exclusive property of QueueSwap and are protected by French and international intellectual property rights. Any unauthorized reproduction, modification, decompilation or reverse engineering is strictly prohibited and constitutes an infringement punishable by criminal and civil sanctions.

ARTICLE 6 - USER OBLIGATIONS

Users agree to use the Application in accordance with its purpose and applicable laws. Sellers agree to be physically present in the offered queue, provide accurate information and honor their commitments. Buyers agree to make payments on time and attend agreed meetings.

ARTICLE 7 - PROHIBITED CONDUCT

It is strictly prohibited to use the Application for illegal purposes, distribute inappropriate content, impersonate others, circumvent security measures, automate use via bots, resell access to the Application or attempt to access source code by any means.

ARTICLE 8 - PAYMENT AND COMMISSION

All payments are exclusively processed by Stripe, an authorized payment service provider. QueueSwap charges a fixed commission of 1 euro per successful transaction. Prices are freely set by Sellers in accordance with applicable law. Payment is due at the time of booking and is refundable only in cases of force majeure or proven Seller failure.

ARTICLE 9 - DATA PROTECTION

QueueSwap is committed to protecting users' personal data in accordance with the General Data Protection Regulation (GDPR). Data collected is strictly necessary for the service. Users have the right to access, rectify, port and delete their personal data.

ARTICLE 10 - LIMITATION OF LIABILITY

QueueSwap cannot be held liable for direct or indirect damages resulting from use of the Application, user failure, force majeure or temporary service interruption. QueueSwap's liability is expressly limited to the total amount of commissions actually received from the transactions of the user concerned.

ARTICLE 11 - SUSPENSION AND TERMINATION

QueueSwap reserves the right to immediately suspend or terminate any user account for violation of these Terms, fraudulent behavior or non-compliance with legal obligations. Users may terminate their account at any time, subject to completion of ongoing transactions.

ARTICLE 12 - SECURITY

Any suspicious behavior, hacking attempt or security breach must be immediately reported to contact@queueswap.com.

ARTICLE 13 - GOVERNING LAW

These Terms are governed by French law. Any dispute relating to these Terms will be subject to the exclusive jurisdiction of the Paris courts.

ARTICLE 14 - CONTACT

Email: contact@queueswap.com

Version 1.0 - Last updated: December 2024
© QueueSwap - All rights reserved

Cookie Policy

1. What is a cookie?

A cookie is a small text file stored on your device when you visit our website. Cookies help improve your browsing experience.

2. Cookies used

2.1 Essential cookies

  • Session cookies
  • Security cookies
  • Language preference cookies

2.2 Analytics cookies

We use Google Analytics to understand how visitors use our site. This data is anonymized.

2.3 Performance cookies

These cookies help us improve site performance by collecting information about visited pages and errors encountered.

3. Managing cookies

You can manage cookies via your browser settings. Note that disabling certain cookies may affect site functionality.

  • Chrome: Settings > Privacy and security > Cookies
  • Firefox: Options > Privacy & Security > Cookies
  • Safari: Preferences > Privacy > Cookies

Help Center

Contact

Email: contact@queueswap.com
Technical support: contact@queueswap.com
Report: contact@queueswap.com
Privacy: contact@queueswap.com

Frequently Asked Questions

Visit our FAQ to quickly find answers to your questions.

Report a problem

To report a user, bug or security issue, contact us at contact@queueswap.com with as much detail as possible.

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